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Privacy Policy

Last updated 2 July 2026

Who we are

Servio Ltd ("Servio", "we", "us") provides cloud point-of-sale software to hospitality venues in the United Kingdom. This policy explains what personal data we collect, why we collect it, and the rights you have over it.

Data we collect

We collect account details you provide (name, email, venue information), operational data generated as you use the product (orders, menus, settings), and technical data such as device type and log information. We do not store card numbers — payments are handled by Stripe.

How we use it

We use your data to operate and secure the service, provide support, process payments through Stripe, and improve the product. We never sell your data, and we only share it with the processors needed to run Servio.

Your rights

You can access, correct, export or delete your personal data at any time. To exercise any of these rights, email privacy@servio.uk and we will respond within 30 days.

Retention

We keep your data for as long as your account is active. After closure, operational data is deleted or anonymised within 90 days unless we are legally required to retain it.

Terms of Service

Last updated 2 July 2026

Agreement

By creating a Servio account you agree to these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.

Your subscription

Servio is billed monthly at a fixed price with no minimum term. You may cancel at any time and your subscription ends at the close of the current billing period. There are no cancellation fees.

Acceptable use

You agree to use Servio lawfully and not to misuse the platform, interfere with other customers, or attempt to access data that is not yours. We may suspend accounts that breach these terms.

Availability

We target 99.9% uptime and maintain the service continuously. Planned maintenance is communicated in advance wherever possible.

Liability

Servio is provided "as is" to the extent permitted by law. Our total liability is limited to the fees you paid in the twelve months preceding a claim.

Cookie Policy

Last updated 2 July 2026

What cookies we use

We use strictly necessary cookies to keep you signed in and secure, and privacy-friendly analytics to understand how the product is used. We do not use advertising cookies.

Managing cookies

You can control cookies through your browser settings. Disabling necessary cookies may prevent parts of the dashboard from working correctly.

Third parties

Payment flows use Stripe, which sets its own cookies to prevent fraud. See the Stripe cookie policy for details.

Acceptable Use

Last updated 2 July 2026

Fair use

Servio is designed for real hospitality operations. You may not resell access, run automated load against the platform, or use it to process payments for unrelated businesses.

Prohibited content

You may not use Servio to sell illegal goods or to process transactions that breach UK law or card network rules.

Data Processing Addendum

Last updated 2 July 2026

Roles

For personal data you upload, you are the data controller and Servio is the data processor. We process that data only on your documented instructions.

Sub-processors

We use a small set of vetted sub-processors — including Stripe for payments and UK-based cloud hosting — each bound by equivalent data protection obligations.

Security

We apply encryption in transit and at rest, role-based access controls, and continuous monitoring. Breaches affecting your data are reported without undue delay.

Service Level Agreement

Last updated 2 July 2026

Uptime commitment

We commit to 99.9% monthly uptime for the core ordering and payment services, measured excluding announced maintenance windows.

Support response

Critical issues are acknowledged within one hour during support hours. Standard queries are answered the same working day.